Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be unused and in the same condition that you received it, with all original packaging, accessories, and cables included. Because our massage devices are personal-care electronics that come into contact with the skin, items that show signs of use cannot be returned for hygiene and safety reasons unless the item is faulty or defective. You'll also need the receipt or proof of purchase.

To start a return, contact us at contact@befit24.eu. Please note that returns will need to be sent to the address we provide you with when your return is approved. Items sent back to us without first requesting a return will not be accepted.

If your return is accepted, we'll send you instructions on how and where to send your package. Because our products contain a built-in lithium-ion battery, returned items must be packaged according to the shipping carrier's rules for batteries/dangerous goods; we'll include guidance with your return instructions.

You can always contact us for any return question at contact@befit24.eu.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as gift cards, and items that have been used, damaged, or are missing original packaging or accessories. For safety reasons, we also can't accept the return of items with a damaged or leaking battery. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period
If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be unused and in the same condition that you received it, with tags and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at contact@befit24.eu.